Information Systems Engineer

Department: Information Systems and Security
Grade: III
FLSA status: Exempt
Effective Date: January 2008
Client Population: Widevine Staff, Extranet Partners, and Service Consumers

Job Description:
The Information Systems Department is responsible for providing systems planning, implementation, security, and administration services for all other business units, including Accounting, Operations, Product Engineering, Deployment, and Quality Assurance. Under direction of senior departmental staff, the Information Systems Engineer will be an integral member of the team responsible for employing technology as needed for the achievement of Widevine’s business goals. The Engineer will specifically be responsible for operational support, architectural development, project communication, and user education to ensure the successful development and deployment of an infrastructure capable of supporting these goals, with other duties as assigned.

Responsibilities:

• Direct and/or perform both routine and non-routine systems administration tasks for daily operations of moderately complex-to-complex production systems or services, failure of any of which may have a significant impact on business goals. Participate in development and peer review, and implementation of technical support standards, controls and procedures. Partner with other technical staff for the effective operations of mission-critical production systems, including maintenance of up-to-date systems documentation.
• Self-initiate and prioritize his systems engineering/administration duties, including determining and defining the course action necessary to obtain the desired result and advise senior department staff. Serve as an escalation point for staff in the identification and correction of moderately complex-to-complex computing systems and applications problems. Coordinate with other staff or vendors.
• Direct and/or perform the collection, analysis, and reporting of operational data for use in maintenance, performance tuning, and capacity planning for future enhancements/upgrades.
• Recommend possible new systems for development/acquisition and oversee installation, configuration and maintenance of major software and hardware components as approved by departmental management. Partner with other IS staff in the development of and compliance with standards for systems in the data centers and elsewhere, including networking standards, rack layouts, console or monitoring systems, or other tools used in daily operations and maintenance.

Project Planning and Implementation (10% of time)
Apply operating system/systems engineering expertise in the planning, analysis, design, and implementation of new or evolving information systems or services.

• Recommend modifications, including upgrades, additions or deletions to moderately complex or complex systems or services. Provide analysis and justification for recommendation, which may include operational data, feasibility, technological motivations, customer demand or need. Perform impact and/or risk analysis of how a change may affect other enterprise systems or applications. Develop written project proposals.
• Help determine and develop approaches and strategies for implementations that may require innovative solutions to unique and complex problems. Develop written project plans.
• Provide technical direction and leadership to junior staff through the planning and implementation processes. Partner with other IS or end user staff for the effective implementation of projects, including transition of model systems to production-level operations and support.

Documentation and Outreach (15% of time)

• Develop and implement technical documentation and operational procedures to support day-to-day operations, change management and growth, including integration of new or revised computing systems or services.
• Contribute to and participate in peer review of user-related documentation on IS services or support standards as developed by technical support staff.
• Participate in user education activities such as demonstrations or orientations.
• Provide technical consulting to Engineering/QA/Deployment staff where such educational activity does not interfere with the execution of the Engineer’s principle duties.

Training and Development (5% of time)

• Maintain knowledge of current activities and software and operational standards and current installation methods.
• Attend formal training sessions and/or conferences to enhance skills relevant to the job.

Qualifications

• BA or BS in MIS or equivalent experience with systems/database administration. Minimum of 2 years job experience in addition to degrees/certifications
• Functional knowledge of systems programming with Shell Script/Perl/Python
• Functional knowledge of standards-based (TCP/IP) applications (e.g. account management, directory and authentication services, SMTP, POP, HTTP, FTP)
• Hands-on experience in a multi-vendor/platform operating and data base systems environment including installation, configuration, modification, maintenance, and integration (especially between Microsoft and Non-Microsoft systems) of hardware, software, database, and systems software tools
• Experience providing end user and operational support in a production environment
• Experience in performance measurement and tuning of hardware and software
• Knowledge of and experience with security and authentication methods and tools
• Ability to quickly learn technical skills from documentation and both self-administered and formal training courses
• Ability to work concurrently on multiple tasks and projects
• Ability to write technical specifications and operational and end user documentation
• Ability to work independently and communicate progress/problems to appropriate personnel effectively
• Experience with enterprise computing environments, comprised of multiple systems delivering mission-critical applications
• Experience in writing complex control programs and/or scripts
• Ability to make effective use of other staff knowledge and expertise as a member of a team
• Ability to sit/be on feet 4 hours straight, to work extensively with a keyboard at a computer terminal, and to lift/transport objects weighing up to 90 lbs.
• Ability to interact and communicate effectively in a variety of roles with a wide variety of technical and non-technical staff

Preferred Qualifications

• Strong working knowledge of and affinity for secure computing practices; certification in same (CISSP/GIAC/etc.) desirable
• Experience with the installation and system tuning for SQL databases
• Experience with system and system maintenance rollouts in and heterogeneous and distributed enterprise environment
• Experience with enterprise level email system deployment and support
• Experience with enterprise level data/system backup and preservation
• Experience with operations in a global environment
• Experience with enterprise level directory services deployment and support
• Experience with OpenBSD, RHEL, CentOS, Slackware, Apache, Twiki, PGP, CVS, LXR, ViewVC, CISCO IOS/CatOS, JunOS, F5 TMOS, BGP, Multicast, Kerberos, PAM, Visio/Project/Office, Sendmail, Bogofilter, ClamAV, Tripwire, Snare, Snort, BigBrother/Nagios, PF, OpenVPN, Service Desk Pro, OpManager, and OS X
• Advanced, low-level knowledge of Link/Network/Transport protocols

To apply for this position, please email a .pdf or plain-text copy of your resumes to
Please use the subject line: Information Systems Engineer