Senior Information Systems Engineer

Department: Information Systems and Security
Grade: IV
FLSA status: Exempt
Effective Date: Immediate
Client Population: Widevine Staff, Extranet Partners, and Service Consumers

Job Description:
The Information Systems Department is responsible for providing systems planning, implementation, security, and administration services for all other business units, including Accounting, Operations, Product Engineering, Deployment, and Quality Assurance. Under direction of senior departmental staff, the Senior Information Systems Engineer will be an integral member of the team responsible for employing technology as needed for the achievement of Widevine’s business goals. The Senior Engineer will specifically be responsible for operational support, architectural development, project communication, staff leadership, and user education to ensure the successful development and deployment of an infrastructure capable of supporting these goals, with other duties as assigned.

Responsibilities:

• Direct and/or perform both routine and non-routine systems administration tasks for daily operations of moderately complex-to-complex production systems or services, failure of any of which may have a significant impact on business goals. Participate in development and peer review, and implementation of technical support standards, controls and procedures. Partner with other technical staff for the effective operations of mission-critical production systems, including maintenance of up-to-date systems documentation.
• Self-initiate and prioritize systems engineering/administration duties for self or team, including determining and defining the course action necessary to obtain the desired result and advise senior department staff. Serve as an escalation point for staff in the identification and correction of moderately complex-to-complex computing systems and applications problems. Coordinate with other staff or vendors.
• Direct and/or perform the collection, analysis, and reporting of operational data for use in maintenance, performance tuning, and capacity planning for future enhancements/upgrades.
• Recommend possible new systems for development/acquisition and oversee installation, configuration and maintenance of major software and hardware components as approved by departmental management. Partner with other IS staff in the development of and compliance with standards for systems in the data centers and elsewhere, including networking standards, rack layouts, console or monitoring systems, or other tools used in daily operations and maintenance.

Project Planning and Implementation (20% of time)
Apply senior level engineering expertise in the planning, analysis, design, and implementation of new or evolving information systems or services.

• Recommend modifications, including upgrades, additions or deletions to moderately complex or complex systems or services. Provide analysis and justification for recommendation, which may include operational data, feasibility, technological motivations, customer demand or need. Perform impact and/or risk analysis of how a change may affect other enterprise systems or applications. Develop written project proposals.
• Organize and provide project management and direction over multiple projects, primarily those related to mission-critical systems or services whose failure may have a significant impact. Determine and develop approaches and strategies for implementations that may require innovative solutions to unique and complex problems. Develop written project plans.
• Provide technical direction and leadership to non-principal engineers and junior staff through the planning and implementation processes. Partner with other IS or end user staff for the effective implementation of projects, including transition of model systems to production-level operations and support.

Systems Architecture (10% of time)
Assist senior IS staff in the development of an overall systems architecture to meet current and future business initiatives, including strategic planning in support of IS goals and priorities. The enterprise architecture should accommodate technology and service expectations over a period of 1-2 years and should incorporate all aspects of service delivery, including functional needs, funding models, customer service and support, and replacement cycles.

• Identify, research, and master new technologies related to services that comprise the Widevine systems architecture, including audit/security, systems management, applications support, authentication, authorization and directory services. Provide suggestions to integrate these layered and inter-related technologies into the environment, incorporating managing the impact on existing systems through multi-phased and iterative plans and implementations.
• Provide input on meetings and ongoing discussions with internal and external constituencies to seek input on their service needs, develop standards, and proposed policies, procedures, and use of Widevine services and platforms.
• Help develop long-range and tactical plans for Information Systems platforms and services that support business goals and priorities, as well as project and implementation plans for initiatives and proposals.
• Where appropriate in the judgment of senior staff, serve as an IS representative in specific technical discussions and planning sessions with other constituencies both internal and external (client, user, vendor, consultant, etc.).

Documentation and Outreach (10% of time)

• Develop and implement technical documentation and operational procedures to support day-to-day operations, change management and growth, including integration of new or revised computing systems or services.
• Contribute to and participate in peer review of user-related documentation on IS services or support standards as developed by technical support staff.
• Participate in user education activities such as demonstrations or orientations.
• Provide technical consulting to Engineering/QA/Deployment staff where such educational activity does not interfere with the execution of the Senior Engineer’s principle duties.

Training and Development (5% of time)

• Maintain knowledge of current activities and software and operational standards and current installation methods.
• Attend formal training sessions and/or conferences to enhance skills relevant to the job.

Qualifications

• BA or BS in MIS or equivalent experience with systems/database administration. Minimum of 5 years job experience in addition to degrees/certifications
• Functional knowledge of systems programming with Shell/WSH/VBScript/Perl
• Experience in writing complex control programs and/or scripts
• Functional knowledge of standards-based (TCP/IP) applications (e.g. account management, directory and authentication services, SMTP, POP, HTTP, FTP)
• Hands-on experience in a multi-vendor/platform operating and data base systems environment including installation, configuration, modification, maintenance, and integration (especially between Microsoft and Non-Microsoft systems) of hardware, software, database, and systems software tools
• Experience providing end user and operational support in a production environment
• Experience in performance measurement and tuning of hardware and software
• Knowledge of and experience with security and authentication methods and tools
• Ability to quickly learn technical skills from documentation and both self-administered and formal training courses
• Ability to work concurrently on multiple tasks and projects
• Ability to write technical specifications and operational and end user documentation
• Ability to work independently and communicate progress/problems to appropriate personnel effectively
• Experience with enterprise computing environments, comprised of multiple systems delivering mission-critical applications
• Experience in writing complex control programs and/or scripts
• Ability to make effective use of other staff knowledge and expertise as a member of a team
• Ability to sit/be on feet 4 hours straight, to work extensively with a keyboard at a computer terminal, and to lift/transport objects weighing up to 90 lbs.
• Ability to interact and communicate effectively in a variety of roles with a wide variety of technical and non-technical staff
• Experience as technical project lead with responsibility for the management and completion of discrete projects

Preferred Qualifications

• Strong working knowledge of and affinity for secure computing practices; certification in same (CISSP/GIAC/etc.) desirable
• Experience with the installation and system tuning for SQL databases
• Experience with system and system maintenance rollouts/change management in a diverse and distributed enterprise environment
• Experience with enterprise level email system deployment and support
• Experience with enterprise level data/system backup and preservation
• Experience with operations in a global environment
• Experience with enterprise level directory services deployment and support
• Experience with MS client/server OS’s, MS Office, Project, SMS, CRM, Exchange, Symantec, PGP, Barracuda, Acronis, IIS, Test Track Pro, Service Desk Pro, OpManager, CVS, Cisco I/CatOS, JunOS, F5 TMOS, BGP, Multicast, Kerberos, OpenVPN, PPTP, Visio, Tripwire, Snare, and BigBrother/Nagios
• Advanced, low-level knowledge of Link/Network/Transport protocols

To apply for this position, please email a .pdf or plain-text copy of your resumes to
Please use the subject line: Senior Information Systems Engineer